Shipping policy

Shipping Policy

Where we ship

We currently ship to addresses in the United States.

Processing time

Orders are processed within 1–3 business days. Orders placed on weekends or holidays are processed the next business day.

Delivery time

Estimated delivery is 10–20 business days from the day you place your order, including processing. Our products ship from international warehouses, so delivery times can vary, especially during peak seasons such as November and December. Delays caused by carriers or customs are outside our control.

Shipping cost

Shipping costs, if any, are shown at checkout before you pay.

Tracking

When your order ships, we email you a tracking number. Tracking may take a few days to update after it is issued. Items from the same order may arrive in separate packages.

Products with batteries

Products that contain batteries must ship with approved carriers, which can add to delivery time.

Incorrect addresses

Please check your shipping address carefully at checkout. We are not responsible for orders delivered to an incorrect address that you provided. If you notice a mistake, contact us right away.

Lost or delayed packages

If your package has not arrived after 20 business days, or tracking shows it as lost, email us at candiajp10@gmail.com with your order number and we will investigate and make it right with a replacement or refund.